Returns & Exchanges
At Ibex, we want you to be completely satisfied with your premium fashion choices, which is why we offer a 30-day window for returns on all unworn items with original tags. Whether you need a different size or a full refund, our streamlined process ensures a hassle-free experience.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
After submitting your request, download and print the prepaid shipping label provided via email and secure it to your original packaging.
Ship the Parcel
Drop off your package at any authorized carrier location, ensuring all previous shipping labels are covered or removed.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing